We store server’s service data for 35 days, after which time it is deleted on a rolling basis - data created on Jan 3rd, 2020 gets deleted on Feb 7rd 2020, for example. To plan for new network capacity and server improvements.Įxample: We may deploy more capacity to meet demand and make sure speeds stay up for all users. We keep just the first digit of the value together with an internal identifier. 1843MB of transferred data is floored to 1000MB. If a user transferred within the session 364MB, we floor it to 300MB. To troubleshoot for support and abuse handling.Įxample: To know the amount of daily active users.Į.g. We store the date you were connected together with an internal identifier, but not the exact time: timestamps are floored to either 12 am or 12 pm. This is the data we collect to make sure our VPN infrastructure works (“Service Data”): Service DataĮ.g. If you use our VPN service, we collect the minimum amount of information needed to provide and operate it, as well as keep it running safely and efficiently. More specifically, we may collect and process personal data about you in the following situations: Product functionality Service Data from our VPN servers Personal data is understood as any information that relates to an identified or identifiable natural person and includes the information you provide to us while using our VPN services. We rely on our own secure DNS servers, so your queries are also protected from exposure to 3rd parties. Our No Logging Policy - data we don’t send to our servers. But let’s start with what we don’t collect. We will describe how we process the data in the following sections. We try to minimize the collection of any data, we aggregate or delete it as soon as possible, and if it is not necessary we don’t collect it at all. Generally speaking, we need some personal data particularly to provide you our products and services, optimize and improve our products and services, to send you direct marketing, or to comply with our legal obligations. This policy does not apply to service data which may be collected by different products, such as an antivirus app, or to the operation of cookies on our website. For other products and services please visit Extensions Privacy Policy, and for the information how we handle website cookies, please visit our Cookies Policy.įor older versions of this document, please visit the legal archive. Please read Common Information for overall information about who we are. This policy applies solely to our VPN Services and must be read together with the general data processing information. VPN Privacy Policy Extensions Privacy Policy Common Information Cookies Policy Privacy Report
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